Noi standarde de excelenta in cadrul industriei de Customer Care, premiate la ‘Romanian Contact Center Awards Gala 2019’

15 aprilie 2019

Competitia ‘Romanian Contact Center Awards’ este un eveniment asociat ‘Customer Care Conference & Expo’, cel mai mare eveniment dedicat industriei de customer care din Europa de Est.

Juriul, format din experti locali si internationali, cu rezultate recunoscute in randul practicienilor, numara anul acesta 5 membri: Madalina Vilau – Managing Director@Marketing Insiders Group (Presedinte); Madalina Uceanu – Founder@CareerAdvisor, Mihai Ilie Goga – Contact Center Industry Consultant; Paul Scanlon – Contact Center experienced CEO; Florina Dobre – Contact Center Industry Consultant.

Anul acesta competitia a numarat 39 de categorii, adaptandu-se la dinamica industriei prin o noua compartimentare a sectiunilor de evaluare. Dintre cele 39 de categorii, in concurs au intrat 30 prin validarea inscrierilor. Categoriile competitiei acopera atat performantele companiilor cat si cele ale angajatilor, oportunitatea pentru acestia de a deveni vizibili si apreciati pentru dedicarea cu care aleg sa isi construiasca o cariera in domeniu.

Editia numarul 11 a adus in finala 18 companii din industrii variate: Kruk Romania, eMag, Raiffeisen Bank, Mediatel Data, Medicover, Claim Expert GIE, Samsung Romania, Sykes Enterprises Eastern Europe, Intrarom, ING Bank, E-value International, Intrum, WPG (World Phoning Group), Coca Cola HBC Romania, DHL Express Romania, Blue Point, Rompetrol si CGS Romania (Computer Generated Solutions).

Mai jos premiantii editiei cu numarul 11, pe fiecare categorie in parte:

Best Contact Center Manager - Mircea Vintila - E-value InternationalBest Contact Center Team Manager - Cristian Baran - Sykes Enterprises Eastern EuropeBest Contact Center Advisor - Eugenia Cosma - Sykes Enterprises Eastern EuropeBest Internal Contact Center, Large - ING Bank RomaniaBest Internal Contact Center, Medium - Coca Cola HBC RomaniaBest Use of Technology – Mediatel DataBest Internal Contact Center, Small - DHL EXPRESS INTERNATIONALBest External Contact Center, Large - CGS RomaniaBest External Contact Center, Medium – Blue PointBest External Contact Center, Small - Sykes Enterprises Eastern Europe/ SamsungBest Support Center Manager - Monica Parau - MedicoverBest Support Center Team Manager - Daniel Craciun - E-value InternationalBest Support Center Specialist - Catinca Stoian – MedicoverBest Support Center, Medium - Claim Expert GIE, Vienna Insurance GroupBest Telesales Team Manager - Ionut Buciulac - Blue PointBest Telesales Advisor - Carmen Florentina Soare - Coca Cola HBC RomaniaBest Telesales Department, Internal - Raiffeisen BankBest Collection Center, Internal – RompetrolBest Collection Center, External - Kruk RomaniaBest Collection Manager - Bogdan Dobre - Intrum RomaniaBest Collection Team Manager - Mariana Radoslav - Raiffeisen BankBest Social Media Department – eMAGBest Social Media Advisor - Beatrice Uscoiu – eMAGBest Employer Branding for Contact Center - CGS RomaniaBest HR Manager for Contact Center - Alina Dobos - Intrum RomaniaBest Training Manager for Contact Center - Bianca Despa - Intrum RomaniaBest Trainer for Contact Center - Andreea Nistor - Blue PointBest Technology Solution Provider - Mediatel DataBest Use of Technology – eMAGBest Partnership for Large Enterprise - Intarom & GenesysBest Partnership in Contact Center - Kruk Romania & Mediatel DataSpecial Award Striving for Excellence - Silviu Faraian - E-value InternationalSpecial Award for Leadership Potential - Andreea-Cristina Kispal - Coca Cola HBC RomaniaBest Customer Experience Manager - Simona Radu – eMAGSpecial Award for Customer Tailored Solution – WPG (World Phoning Group)

Partenerii promo ai acestei gale au fost Contact Center Magazine (http://contactcentermagazine.ro/ ) si Zelist Monitor (https://www.zelist.ro/ ). Organizatorii evenimentului sunt Conference Arena, divizia de evenimente a Marketing Insiders Group.

Informatii despre participarea la eveniment si oportunitati de colaborare pentru editia 2020 puteti solicita pe email catre: mihaela.fulea@market-insiders.com .

Pentru informatii constante si poze din cadrul evenimentului va rugam accesati: https://www.facebook.com/RomanianContactCenterAwards/