Customer Service Conference

Locul desfasurarii: Bucuresti

Organizator: Service Excellence Solutions

Customer Service Conference


Where is it?

When is it?
May 29th, 2008

What is it?
• The most important annual event of Customer Service in Romania!

• The place to be if you care about your customers!

Keynote speakers
1. Chris Daffy, UK’s best-known customer service fanatics, author of the bestseller “Once a Customer – Always a Customer”.
2. Lou Carbone, Chief Experience Officer, President and Chief Experience Officer of Experience Engineering, Inc. and author of the bestseller “Clued In”.
3. Robert Crawford, Executive Director of the Institute of Customer Service, Principal, Crawford Service Management.
4. Marius Persinaru, Country General Manager Xerox
5. Julie Robinson, Former Vice President of Virgin Atlantic

Who participates?
• Top and middle managers from multinationals, large private & public Romanian companies who deal directly with customers (banking & insurance, FMCG, automotive, retailers, tourism and customized service companies, etc)
• Managers of Customer Service, CRM, Marketing, Sales, PR, HR and related departments
• Junior managers and frontline people dealing with customers.

Why attend?
• A unique opportunity to meet and share experiences with top specialists in Customer Service from EU and US!
• Learn from the best practices and case studies on the field!
• Great opportunity for networking!
• Exchange ideas with top executives from local and multinational companies!
• Get inspired on how to create a customer focused culture in your organization!

Preliminary Agenda for May 29th, 2008

08:30 - 09:00 Registration & Welcome coffee
09:00 - 09:15 Opening address by Moderator Chris Daffy
09:15 – 10:45 Presentation by Lou Carbone
10:45 - 11:15 Coffee break
11:15 - 12:45 Presentation by Julie Robinson
12:45 - 13:45 Lunch break
13:45 - 15:15 Presentation by Robert Crawford
15:15 - 15:45 Coffee break
15:45 - 17:15 Presentation by Marius Persinaru
17:15 – 18:30 Conclusion Panel

Tudor Trof


SES – Service Excellence Solutions este o companie tanara si dinamica ce ofera servicii de Consultanta, Recrutare, Training & Development si Very Important Speaker Events, specializate pe segmentul esential al pietei in continua dezvoltare – Servirea Clientilor.

Participare: Intrare libera