Learn, listen and share the passion for excellence in services

Learn:
2008, April 15th – 16th; Customer Experience Management Public Seminar, Bucharest.

Listen:
2008, May 29th; second annual Customer Service Conference, Bucharest

Meet:
• Chris Daffy, one of the UK’s best known customer service fanatics, author of bestseller “Once a Customer, Always a Customer”;
•Lou Carbone, President and Chief Experience Officer of Experience Engineering, Inc. and author of the bestseller “Clued In”;
•Robert Crawford, Executive Director of the Institute of Customer Service, Principal, Crawford Service Management, UK;
•Julie Robinson, Former Customer Experience Director of Virgin Atlantic;
•Marius Persinaru, Country General Manager Xerox Romania.

Share:
2008, May 30th; EXCLUSIVE Customer Experience Management Master Class
Two of the World’s top Customer Experience Management specialists, Chris Daffy (UK) is joined by Lou Carbone (US)

Check out our website www.servicexcellence.ro for full details and prices. Limited seats. Book yours now!